Privacy Policy for Digicom Direct
At Digicom Direct, accessible via digicom-direct.com, we are firmly committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your information in full compliance with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We are dedicated to ensuring transparency, accountability, and control for all our users in the handling of their personal information.
1. Scope and Data Controller
This Privacy Policy applies to all personal data collected through our website, services, or interactions with customers and visitors of digicom-direct.com. For the purposes of data protection laws, Digicom Direct is the data controller of your personal information, meaning we determine the purposes and means of processing such data.
You may contact the data controller at:
Email: [email protected]
2. Categories of Data We Process
We collect the following categories of personal data, either directly from you or through automated means:
a. Usage Data
Includes information such as your IP address, browser type, operating system, device identifiers, pages visited, access times, and referring URLs. This data is gathered through cookies and similar technologies to understand user behavior and improve site functionality.
b. Account Data
Personal information collected when you register for an account or make a purchase, such as full name, username, email address, postal address, telephone number, and authentication credentials.
c. Profile Data
Includes your preferences, purchase history, behavior on the site, wishlist items, and other personalized settings, allowing us to enhance your user experience.
d. Communication Data
Includes the content of your emails, customer support queries, and any other communications sent to us, along with metadata such as timestamps and contact identifiers.
e. Technical Data
Device and software-specific data such as device model, operating system version, browser plug-ins, screen resolution, and language preferences that help us optimize page rendering and usability.
f. Transaction Data
Includes details of transactions conducted through digicom-direct.com, such as billing information, payment method details (processed securely via third-party providers), order and delivery information.
g. Preference Data
Marketing and communication preferences, including records of consents granted for newsletters, product updates, and promotions, as well as subject-matter interest inferred or declared.
3. Legal Bases for Processing
We process your personal data on the following lawful grounds as defined under GDPR and, where applicable, consistent with CCPA frameworks:
– Performance of a contract: When processing is necessary for fulfilling or entering into a contract (e.g., purchasing a product).
– Consent: Where we have obtained your explicit consent to process data (e.g., for email marketing).
– Legitimate Interests: For purposes such as fraud prevention, ensuring network and information security, and improving our services, provided such interests do not override your fundamental rights and freedoms.
– Legal obligations: Where processing is necessary for compliance with applicable laws and regulations.
4. Your Rights Under GDPR and CCPA
Subject to applicable laws, you have the following rights regarding your personal data:
– Right of Access: You may request information about the data we hold about you and how we use it.
– Right to Rectification: You may ask us to correct or update inaccurate or incomplete personal data.
– Right to Erasure: You can request the deletion of personal data under certain conditions (“right to be forgotten”).
– Right to Restriction of Processing: You may request that we limit how we use your data.
– Right to Data Portability: You can obtain a copy of your data in a structured, machine-readable format and transmit it to another controller.
– Right to Non-Discrimination: Under CCPA, you have the right not to receive discriminatory treatment for exercising any of your privacy rights.
– Right to Opt-Out of Sale of Personal Information: We do not sell your personal information. If this changes, you will be notified and given the opportunity to opt out.
To exercise any of the above rights, please contact us at [email protected].
5. Security Measures
The protection of your data is paramount. We implement industry-standard physical, technical, and administrative safeguards including:
– Encryption of sensitive data in transit and at rest.
– Access control protocols that limit access to authorized personnel only.
– Routine data backups and disaster recovery mechanisms.
– Staff training in data protection and secure handling procedures.
6. International Data Transfers
If your data is transferred outside of the European Economic Area (EEA) or other jurisdictions with differing data protection laws, we ensure that such transfers are protected through appropriate safeguards, such as:
– Standard Contractual Clauses (SCCs) approved by the European Commission.
– Transfer to countries recognized as providing an adequate level of data protection.
– Binding corporate rules or other legally accepted accountability frameworks.
7. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected and to comply with legal, regulatory, tax, or accounting requirements. The retention periods depend on the category of data:
– Usage Data: Retained for up to 12 months for analysis and diagnostics.
– Account Data: Retained while the account remains active and for up to 6 years thereafter for legal and auditing purposes.
– Profile and Preference Data: Retained for as long as relevant to your account or until you update your settings.
– Communication Data: Retained for up to 3 years to assist with future inquiries.
– Transaction Data: Retained for 7 years as required by tax and financial reporting obligations.
After expiration of the retention period, the data is securely deleted or rendered anonymous.
8. Cookie Policy
We use cookies and related technologies to improve the performance, usability, and personalization of digicom-direct.com. These include:
– Essential Cookies: Necessary for site functionality and security (e.g., authentication, fraud detection).
– Functional Cookies: Enable the website to remember your settings and preferences.
– Analytics Cookies: Collect anonymized data for usage analysis to enhance user experience.
– Performance Cookies: Track website performance and measure traffic to optimize services.
9. Cookie Management and Compliance
In compliance with GDPR, we seek your consent before placing non-essential cookies on your device. Upon visiting our site, a cookie banner provides options to accept, reject, or customize your cookie preferences. You may update your consent preferences at any time via the cookie settings feature on digicom-direct.com. For CCPA compliance, we honor opt-out signals and provide clear instructions for managing tracking preferences.
10. Children’s Privacy
Our website and services are not designed for or intentionally targeted toward children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such information, we will act promptly to delete it. Parents or guardians who believe we may have collected data from a child under 13 can contact us at [email protected].
11. Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time in accordance with prevailing regulations or our internal practices. Any material changes will be communicated via prominent site notifications and, where appropriate, email correspondence. We encourage you to review this policy periodically for the latest information on our privacy practices.
12. Contact Us
Should you have any questions, concerns, or complaints about this Privacy Policy, our privacy practices, or how your data is handled, please reach out to:
Email: [email protected]
We are committed to resolving privacy-related issues in compliance with applicable laws and our internal data protection obligations.
At Digicom Direct, we proudly uphold our responsibilities under GDPR, CCPA, and other applicable privacy laws. We are here to assist you in exercising your rights and protecting your data across every interaction with digicom-direct.com.